Serangoon · Level 4, Serangoon Central Drive
Physiotherapy and Hand Therapy in Serangoon
A few minutes from Serangoon MRT, on level 4. One thing to know before you come: there are several lifts in the block and only one of them reaches us.
Often treated at Serangoon:
One 45-minute appointment, $230, nett, no GST. Treatment starts in it. No referral needed.
Prefer to pick a time yourself? Book online at Serangoon →
- Address
- 265 Serangoon Central Drive #04-269, Singapore 550265
- Hours
- Monday to Friday, 9am to 7pm · Saturday, 9am to 1pm · Sunday, massage by appointment
- Massage
- Sports and deep tissue massage with Norhayati Ahmad, Fridays and Sundays
- 8892 4121
- Nearest MRT
- Serangoon, Exit F, then across the open carpark
- Getting up
- Lift C only. On Level 1, next to the SAM machine, across from Giant.
Please take Lift C. You will find it on Level 1, next to the SAM machine, across from Giant. The other lifts in the block do not reach us on level 4, and this is the single thing patients most often get wrong on their first visit.
What we treat here
Pain is the first thing to leave. Strength is the last to train and recover.
Most people stop somewhere in between and call it recovered. That is the gap this clinic works in: injuries and operations where the pain has settled and the back, shoulder, knee or hand still will not do what it used to.
Serangoon is convenient for patients living or working in Serangoon, Potong Pasir, Kovan, Hougang, Lorong Chuan and Bartley.
Physiotherapy
Backs and necks, shoulders, hips, knees, ankles and feet. Injury, degeneration, postural and work-related pain, and recovery after orthopedic surgery.
Hand therapy
The finger, hand, wrist, forearm and elbow. Carpal and cubital tunnel, TFCC and wrist injuries, tennis elbow, and the stiffness that follows hand surgery. Custom splints are molded in the appointment.
Sports and deep tissue massage and craniosacral therapy are also available at Serangoon as supporting treatments alongside physiotherapy and hand therapy. Sports and deep tissue massage with Norhayati Ahmad runs on Fridays and Sundays.
How recovery is run
4-Stage Structured Recovery
Every plan at Phoenix runs on the Phoenix Recovery Protocol: four stages, with measurable criteria to move between them. You get a stage diagnosis at your first appointment, in writing.
Calm & Protect
Settling an angry joint is work, not rest. Protect the injury, and load only what the tissue can take.
Move & Mobilize
Range is trained back, not waited for. Measured in degrees at each review.
Rebuild & Strengthen
Strength, stability and stamina, loaded progressively and measured against your other side.
Return & Perform
Work, sport, stairs, gripping, lifting. Tested, not assumed.
None of the four stages is passive. Every one is trained, and every one has criteria you have to meet before you leave it. How the Protocol works →
Who you will see at Serangoon
One therapist, one room, 45 minutes
You stay with the same therapist, because measuring range and strength over time only means something if the same person is taking the measurements.
Physiotherapy and hand therapy
Yuna ZhuangPrincipal Hand OT
Carpal and cubital tunnel, sports wrist and finger injuries, tennis elbow
Supporting treatments
Norhayati AhmadSports & Deep Tissue Massage · Fridays and Sundays
Sports massage, deep tissue massage, athletic recovery
What it costs
One price, stated once
Assessment & Treatment
One standard 45-minute physiotherapy or hand therapy appointment, nett, no GST. Most of it is treatment. We work out what is actually driving the problem, and then we treat it, in the same appointment. You do not pay for a consultation and come back another day to be treated.
- Hands-on treatment from the first appointment: manual therapy, joint mobilization, soft tissue work, and a splint molded here if you need one
- Range, strength and function measured against your other side
- A stage diagnosis against the four stages
- A written plan and a home program you walk out holding
- Your next review dated into the diary with the same therapist
Your therapist then dates each stage review into the diary, so you know what the program involves before you commit to anything. No packages and no discounts for booking a course.
Getting here
Level 4, and the one lift that gets you there
We are at 265 Serangoon Central Drive, unit #04-269, in the same building that houses the Marine Parade Town Council office.
Only Lift C reaches us. Find it on Level 1, next to the SAM machine, across from Giant. If you are standing in a lift lobby and level 4 is not on the panel, you are at the wrong lift.
By MRT
- Alight at Serangoon MRT and take Exit F.
- Walk across the open carpark. We are in the building on the far side.
- On Level 1, find Lift C next to the SAM machine, across from Giant, and take it to level 4.
By bus
- Serangoon Bus Interchange: B1, B2, 81, 82, 100, 103, 105, 158, 315, 317.
- Serangoon Central: 22, 53, 70, 147, 853.
- Boundary Road: 24, 76, 317.
Driving and parking
- Enter the carpark from Serangoon Avenue 3, along Braddell Heights Community Club.
- Nearest carpark is behind NEX Shopping Mall, near Blk 265 and Blk 266.
- Then to Level 1 and up in Lift C, next to the SAM machine, across from Giant.
By taxi or ride-hailing
- Ask for 265 Serangoon Central Drive, or for the carpark behind NEX near Blk 265.
- Then Lift C on Level 1, next to the SAM machine, across from Giant.
Questions we get asked
Which lift do I take?
Lift C. It is on Level 1, next to the SAM machine, across from Giant. It is the only lift in the block that reaches level 4, and it is the thing patients most often get wrong on a first visit. If level 4 is not on the lift panel, come back down and look for Lift C.
Do I get treated at the first appointment, or only assessed?
Treated. Most of the 45 minutes is treatment. We work out what is driving the problem and start on it in the same appointment, which usually means hands-on manual therapy, joint mobilization and soft tissue work. The assessment keeps running while we treat, because how the tissue responds tells us as much as any single test.
Do I need a doctor’s referral?
No. You can book directly. Bring any scans or reports you have. Some insurers ask for a referral before they reimburse, so check your policy.
Where do I park?
Enter the carpark from Serangoon Avenue 3 along Braddell Heights CC. The nearest carpark is behind NEX Shopping Mall near Blk 265 and Blk 266. Then Level 1, Lift C next to the SAM machine, up to level 4.
Which therapist should I ask for?
Tell us what happened and what you cannot do now, and we will match you. Hand, wrist and elbow cases are managed by our hand therapy team; everything else by the physiotherapists.
What are your other clinics?
Orchard, Tampines and Tanjong Pagar, with Jurong East opening 20 October 2026. If another clinic is closer to you, say so when you message and we will book you there instead.
Tell us what it will not do
Which part, how long it has been there, and what you have stopped doing because of it. That last part usually tells us the most. We will tell you which therapist at Serangoon treats it most often.
Physiotherapists and hand therapists assess, treat, splint, exercise, educate and refer; doctors diagnose, inject, prescribe and order imaging. If we find something that needs medical review we refer you back to your doctor.
Where we are
Clinics across Singapore
ORCHARD
400 Orchard Road #12-12
Orchard Towers, S238875
NS22 Orchard MRT
Physiotherapy and hand therapy in Orchard →
WhatsApp 8800 1830TAMPINES
9 Tampines Grande #01-20
Asia Green, S528735
EW2DT32 Tampines MRT
Physiotherapy and hand therapy in Tampines →
WhatsApp 8780 9608SERANGOON
265 Serangoon Central Drive #04-269
S550265 · Lift C only
NE12CC13 Serangoon MRT
Physiotherapy and hand therapy in Serangoon →
WhatsApp 8892 4121TANJONG PAGAR
10 Anson Road #02-77A
International Plaza, S079903
EW15 Tanjong Pagar MRT
Physiotherapy and hand therapy in Tanjong Pagar →
WhatsApp 8227 7074JURONG EAST
2 Venture Drive #02-02
Vision Exchange, S608526
NS1EW24 Jurong East MRT
Opening 20 October 2026
Physiotherapy and hand therapy in Jurong East →
WhatsApp 8242 7340What our patients say
Google reviews from our clinics in Singapore.
