Written by Zita Sham, Fairuuz Saleh and Shiv Mohan Banka, Principal Physiotherapists at Phoenix Rehab.Clinically reviewed by Louise Yow, Principal Physiotherapist & Director, AHPC A1300363H.Last reviewed 1 November 2026.
You searched for a physio clinic and found a dozen of them, all with five-star ratings and all saying “personalized care”. The words don’t help you choose. Six questions will, and you can ask them of any clinic, including ours.
Phoenix Rehab has physiotherapy and hand therapy at five clinics in Singapore: Orchard, Tampines, Serangoon, Tanjong Pagar and Jurong East. $230 per 45-minute appointment, nett, no GST. No referral needed.
Tap, and our WhatsApp replies with the clinic nearest you and two appointment times. Bring any scan report, and the surgeon’s letter if you had an operation.
How do you choose a physiotherapy clinic in Singapore?
Ask who you will see and for how long, what they measure at the first appointment, how they decide when you are ready to stop, and what it costs in total. A clinic that answers all four plainly, before you book, is easier to trust than one with the nicest reviews. Location matters too, but only once those are answered.
Why the nearest clinic is not always the right one
Most people choose a physio the way they choose a coffee shop: the closest one with decent reviews. For a sprain that settles in two weeks, that works.
It stops working when the problem has a shape. The back that catches every time you lift the laundry basket. The knee you have been nursing on the MRT stairs since the ACL operation. The wrist that still passes the kettle to the other hand eight weeks after the cast came off. Those need someone to measure what is limiting you and to decide, on evidence, when you are ready to stop.
Pain is the first thing to leave. Strength is the last thing to come back, and it only comes back when it is trained. So the question that matters is not whether the clinic is nice. It is whether anyone there will tell you which stage of recovery you are in, and what you need to pass before you finish.
Six questions to ask any clinic before you book
- Who will I see, and is it the same person each time? Recovery is easier to track when one therapist follows you through it.
- How much of the appointment is with the physiotherapist? Ask whether the time is one to one, or shared with an assistant, a machine or a heat pack.
- What do you measure at the first appointment, and do I get it in writing? Range, strength against the other side, and how you move under load are the usual starting points.
- How do you decide when I am ready to stop? A good answer names tests, not a number of weeks.
- What does it cost, all in? The price per appointment, whether anything is added, and whether you are asked to pay for a package up front.
- How often do you see my problem? After surgery, ask whether they follow your surgeon’s protocol. For the finger, hand, wrist or elbow, ask whether a hand therapist will see you.
Our answers, so you can compare: the same therapist where the diary allows, every appointment one to one for the full 45 minutes with no therapy assistants, a written plan from the first visit, progress on The Phoenix Recovery Protocol with tests at every stage, $230 per appointment paid as you attend, and hand therapists who work only on the finger, hand, wrist, forearm and elbow.
What our patients say
Google reviews from our clinics in Singapore.
Public or private physiotherapy?
Both are good routes, and the right one depends on your situation. Physiotherapy at a polyclinic or public hospital needs a doctor’s referral and is subsidized, and waiting times vary by institution. A private clinic needs no referral and can usually see you within days. If you plan to claim from insurance, ask your insurer whether they need a doctor’s referral before you book. Some do.
If you are already under a hospital physiotherapist after surgery, you do not have to choose. Plenty of our patients add appointments here alongside their hospital rehab, and we work to the same surgeon’s protocol.
Our five clinics
| Clinic | Where | Also at this clinic |
|---|---|---|
| Orchard | Level 12, Orchard Towers, 400 Orchard Road. Five to eight minutes on foot from Orchard MRT | Hand therapy, shockwave, TCM, video teleconsults for hand therapy |
| Tampines | Ground floor, Asia Green, 9 Tampines Grande. A short walk from Tampines MRT, no steps, parking in the building | Hand therapy, shockwave, ACL and return-to-sport rehab |
| Serangoon | Level 4, 265 Serangoon Central Drive, near Serangoon MRT Exit F. Take Lift C | Hand therapy, spinal traction, radiofrequency, custom insoles, sports massage |
| Tanjong Pagar | Level 2, International Plaza, 10 Anson Road. Tanjong Pagar MRT Exit C brings you into the building | Hand therapy, dry needling, women’s health physiotherapy, sports massage, TCM |
| Jurong East | Level 2, Vision Exchange, 2 Venture Drive. Sheltered walkway from Jurong East MRT Exit B | Hand therapy, dry needling, women’s health physiotherapy, Reformer clinical Pilates, sports massage |
The program belongs to Phoenix, not to one clinic. If you move house or change office, your plan and measurements move with you.
What happens at the first appointment
Finding the real problem is half the battle. Treating it is the other half.
Everyone starts with one Assessment & Treatment, a 45-minute appointment. Your physiotherapist or hand therapist asks how it started, in your words, then measures what matters for your problem: range, strength against the other side, how you bend, lift, step or grip. Most of the appointment is then treatment: hands-on work, joint mobilization and exercise at a load you can take, with a splint made in the appointment if your hand or wrist needs one. You leave knowing which stage you are in, what is limiting you, and what you need to pass before you finish, written down.
If what we find needs a doctor or a scan, we tell you and refer you. Physiotherapists and hand therapists do not order imaging themselves.
What it costs
$230 per 45-minute appointment, nett, no GST. The first appointment costs the same as every other one. You pay as you attend. If you are on a recovery program, it is set at 12 appointments across Stages 1 to 4, and your therapist confirms your plan at your first visit. If you meet the Stage 4 criteria sooner, you finish sooner. You can stop at any appointment.
Questions people ask before choosing a physio
Do I need a doctor’s referral to see a physiotherapist in Singapore?
Not at a private clinic. You can book directly. Polyclinic and public hospital physiotherapy needs a doctor’s referral, and some insurers need one before they pay a claim, so check with your insurer first if you plan to claim.
How much does a physiotherapy appointment cost at Phoenix Rehab?
$230 per 45-minute appointment, nett, no GST, at all five clinics. The first appointment costs the same as the rest, and you pay as you attend. Shockwave, splints and custom insoles are charged separately, and nothing is added without your agreement.
How many physiotherapy appointments will I need?
It depends on the problem. Recovery programs are set at 12 appointments across four stages, and your therapist confirms the number at your first visit. You finish when you meet the Stage 4 criteria, and you can stop at any appointment.
What is the difference between a physiotherapist and a hand therapist?
Both assess, treat and train you back to what you need to do. Our hand therapists are occupational therapists who work only on the finger, hand, wrist, forearm and elbow, including recovery after hand surgery and custom splints. Physiotherapists see the rest of the body.
A dozen five-star clinics, and the back still catches when you lift the basket. The first appointment answers the four questions that matter: what is limiting you, which stage you are in, what you need to pass, and what it will cost.
Where are you with this right now?
1. It is settling on its own
Most injuries and most flare-ups settle over weeks with sensible load management and a return to normal movement. Improvement is judged over a month, not over a day, and good days and bad days inside that are usual. If you are doing more this month than last, and sleeping better, it is behaving the way it should. You do not need us for this, and we would rather say so.
2. It has stopped improving
You have adapted without noticing. The other side takes the load, you plan movements you used to make without thinking, and you have quietly dropped things you used to do.
Pain is the first thing to leave. Movement and strength are the last things trained back, and most people stop before that part is done. That is the gap worth measuring, and it is not measured by how you feel on the day.
The Stalled Recovery Review is three appointments over three weeks with the same therapist, because what a joint does under load cannot be read in one visit. The first finds what is limiting it. The next two measure how it responds. $690, nett, no GST, which is three appointments at $230.
3. You have had surgery, or you have a date
Recovery after an operation has a shape, and knowing which stage you are in tells you whether you are on it. See the recovery programs, hand and physiotherapy, or the four stages and what each one works on if you are not sure which applies to you.
All of it runs on the same four stages. The Phoenix Recovery Protocol explains what each stage works on and what you have to meet to move up. No referral needed to start.
Next step
Find out which stage you are in
Pain is the first thing to leave. Movement and strength are the last things trained back, and most people stop before that part is done. One Assessment and Treatment is a single 45-minute appointment at $230, nett, no GST. Your therapist finds what is actually limiting you, treats it in the same appointment, and you leave with your current stage and a written plan.
Prefer to phone? Each of our five clinics has its own number on the clinics page. No referral needed to book.
Related reading
Where we are
Clinics across Singapore
ORCHARD
400 Orchard Road #12-12
Orchard Towers, S238875
NS22 Orchard MRT
Physiotherapy and hand therapy in Orchard →
WhatsApp 8800 1830TAMPINES
9 Tampines Grande #01-20
Asia Green, S528735
EW2DT32 Tampines MRT
Physiotherapy and hand therapy in Tampines →
WhatsApp 8780 9608SERANGOON
265 Serangoon Central Drive #04-269
S550265 · Lift C only
NE12CC13 Serangoon MRT
Physiotherapy and hand therapy in Serangoon →
WhatsApp 8892 4121TANJONG PAGAR
10 Anson Road #02-77A
International Plaza, S079903
EW15 Tanjong Pagar MRT
Physiotherapy and hand therapy in Tanjong Pagar →
WhatsApp 8227 7074JURONG EAST
2 Venture Drive #02-02
Vision Exchange, S608526
NS1EW24 Jurong East MRT
Physiotherapy and hand therapy in Jurong East →
WhatsApp 8242 7340