Custom Insoles: What They Are and How They Help

Custom insoles at Phoenix are made by Louise Yow, Principal Physiotherapist, AHPC A1300363H.Last updated 3 October 2026.

Custom insoles are shoe inserts made to the shape of your own feet, after we have looked at how you stand, walk and, if you run, how you run. They support the arch, cushion the heel or take pressure off a sore spot, depending on what your feet need. At Phoenix they are made by Louise Yow at our Serangoon clinic, at $250 a pair, left and right.

Who they may suit

  • Heel pain that is worst for the first steps out of bed, alongside the exercises for it
  • Flat feet that ache by the end of a long day standing
  • Pain under the ball of the foot
  • Runners whose assessment shows the foot is part of a knee or shin problem

Insoles are a support, not a treatment on their own. Most foot and heel problems also need strengthening and changes to load, and that is part of the plan.

How they are made

Louise assesses your feet, how you stand and how you walk, and scans your feet. The insoles are made from a flexible printed base with a cushioned top layer, shaped to your scan, with arch support, a heel cup or a pad under the ball of the foot where you need them. There are two versions: one for sports shoes and one for dress shoes. Each replaces the shoe’s existing insole.

Wearing them in

Build up gradually: two to five hours a day in the first week, five to eight hours a day in the second, then all day. Some aching in the arch while you get used to them is common. Tell us if they rub, or if any pain gets worse rather than better.

Price and booking

$250 a pair (left and right), at our Serangoon clinic. If the insoles are part of a foot or heel problem we are already treating, Louise fits them into your physiotherapy plan. If you only want insoles, tell us when you book.

More about plantar fasciitis, heel pain first thing in the morning, and every treatment we use.

Where are you with this right now?

1. It is settling on its own

Most injuries and most flare-ups settle over weeks with sensible load management and a return to normal movement. Improvement is judged over a month, not over a day, and good days and bad days inside that are usual. If you are doing more this month than last, and sleeping better, it is behaving the way it should. You do not need us for this, and we would rather say so.

2. It has stopped improving

You have adapted without noticing. The other side takes the load, you plan movements you used to make without thinking, and you have quietly dropped things you used to do.

Pain is the first thing to leave. Movement and strength are the last things trained back, and most people stop before that part is done. That is the gap worth measuring, and it is not measured by how you feel on the day.

The Stalled Recovery Review is three appointments over three weeks with the same therapist, because what a joint does under load cannot be read in one visit. The first finds what is limiting it. The next two measure how it responds. $690, nett, no GST, which is three appointments at $230.

3. You have had surgery, or you have a date

Recovery after an operation has a shape, and knowing which stage you are in tells you whether you are on it. See the recovery programs, hand and physiotherapy, or the four stages and what each one works on if you are not sure which applies to you.

All of it runs on the same four stages. The Phoenix Recovery Protocol explains what each stage works on and what you have to meet to move up. No referral needed to start.

Next step

Find out which stage you are in

Pain is the first thing to leave. Movement and strength are the last things trained back, and most people stop before that part is done. One Assessment and Treatment is a single 45-minute appointment at $230, nett, no GST. Your therapist finds what is actually limiting you, treats it in the same appointment, and you leave with your current stage and a written plan.

WhatsApp us

Prefer to phone? Each of our five clinics has its own number on the clinics page. No referral needed to book.

Related reading

Where we are

Clinics across Singapore

ORCHARD

400 Orchard Road #12-12

What our patients say

Google reviews from our clinics in Singapore.

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5.0Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent552 reviews
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Micah profile picture
Micah
45 days ago
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+0
Amazing experience with Phoenix Rehab, was assisted by Mavis. She’s very kind and professional and did thorough check on my wrist. I feel very comfortable during the process. I went in for thermoplastic splint, and everything went smoothly. She was able to address my needs on my left wrist sprain. They were prompt with appointment process and inquiry. Also the clinic is very close to Tanjong Pagar MRT. I highly recommend!
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Chiky Phan
49 days ago
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Fist time doing ultrasound for my tennis elbow!! Let’s hope it gets better the next few weeks!! Thank Mavis Tham!!
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XIN WANG
66 days ago
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Great treatment from my therapist. My painful wrist felt a lot of relief after the session. I’m glad I can slowly get back to doing my usual activities without constant pain.
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Abby Lee profile picture
Abby Lee
82 days ago
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Very helpful and friendly !
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雪梅Cui profile picture
雪梅Cui
120 days ago
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The masseur is very professional and provides excellent service ,yati is very good!
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Tra Nguyen profile picture
Tra Nguyen
211 days ago
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I wasn’t able to close my fingers due to an injury. Nurul at Phoenix Rehab has helped me tremendously with my recovery process. I have been able to resume my daily activities and exercises after only a few sessions. Nurul has been very professional and positive throughout the entire process. Thank you so much for your help!
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Juzer K profile picture
Juzer K
249 days ago
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Huge shoutout to Yuna Zhang from Phoenix Rehab for helping in my recovery from golfer’s elbow 🙌 I walked in with persistent elbow pain that was affecting workouts and everyday tasks, and Yuna immediately made me feel confident I was in the right hands. She took the time to properly assess my condition, explain the root cause, and tailor a treatment plan to my specific needs instead of using a one-size-fits-all approach. What I really appreciated was how personalised every session felt. The exercises she gave me were practical, easy to follow, and actually worked. Within a short time, the pain reduced significantly and my strength and mobility improved much faster than I expected. On top of that, the pricing is very reasonable and affordable, which made committing to recovery much easier. Professional, knowledgeable, and genuinely caring — highly recommend Yuna at Phoenix Rehab if you’re dealing with hand-related sports injuries 💪
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Fazal Hanafi Chaudhry
333 days ago
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I enjoy coming to Phoenix rehab as they offer a wide variety of services. I had a finger accident and was working with a very experienced hand therapist. Place is clean and comfortable. Staff were friendly and appointment was on time
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Stella Yam profile picture
Stella Yam
474 days ago
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Very good
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Juliana profile picture
Juliana
476 days ago
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Have both physio n Tcm visits here, highly recommend!
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