Custom Insoles in Singapore: Price, How They Are Made, and Who Needs Them

Custom insoles at Phoenix are made by Louise Yow, Principal Physiotherapist, AHPC A1300363H.Last reviewed 21 October 2026.

Custom insoles are shoe inserts made to a scan of your own feet. At Phoenix they cost $250 nett a pair. Louise Yow makes them at our Serangoon clinic. You can come in for insoles alone, with no physiotherapy appointment. They are ready 12 to 14 days after your scan, last about two years, and carry a six-month warranty with one free adjustment.

How much do custom insoles cost in Singapore?

At Phoenix, $250 nett a pair, left and right. That covers the look at how you stand and walk, the scan, the insoles and the fitting. If they need changing in the first six months, one adjustment is free.

You do not need a referral, and you do not need to be a physiotherapy patient. If you are already being treated for a foot, heel or knee problem, Louise fits the insoles into that plan instead.

Do you need custom insoles, or will an off-the-shelf pair do?

Sometimes an off-the-shelf pair does the job, and it is cheaper to try first. In a randomized trial of people with plantar fasciitis, those given ready-made insoles did about as well as those given custom-made ones. Both did a little better than a sham insole at three months, and by twelve months the difference had gone.

Custom insoles earn their price when:

• a good off-the-shelf pair has not helped after a few weeks of steady wear
• your two feet are different, so one shape does not fit both
• the pressure needs taking off one exact spot, such as under one joint at the ball of the foot
• you stand or walk most of the working day and want a pair that lasts about two years
• you need a slim version for dress or work shoes

Insoles are a support, not a treatment on their own. Most foot and heel problems also need strengthening and changes to load, and that is where physiotherapy comes in.

Custom insoles for flat feet

A flat foot that does not hurt usually needs nothing. Plenty of people have low arches and no pain at all. Insoles are worth considering when flat feet ache by the end of a long day standing, when the arch drops more on one side, or when the foot turns out to be part of a knee or shin problem that keeps coming back. Strengthening the foot and calf goes alongside them.

Who they may suit

• Heel pain that is worst for the first steps out of bed, alongside the exercises for it
• Flat feet that ache by the end of a long day standing
• Pain under the ball of the foot
• Runners whose assessment shows the foot is part of a knee or shin problem

What happens when you come in

1. Louise looks at your feet. How you stand, how you walk, and how you run if you run. She asks where it hurts, when, and what shoes you wear most.
2. Your feet are scanned. We use a mobile 3D foot-scanning app in the clinic.
3. The insoles are made to your scan. A flexible printed base with a cushioned top layer, shaped with arch support, a heel cup or a pad under the ball of the foot where you need them. There are two versions: one for sports shoes and one for dress shoes. Each replaces the shoe’s existing insole.
4. You collect them 12 to 14 days later. Louise checks the fit in your shoes and shows you how to wear them in.

Bring the shoes you wear most, both for work and for sport.

Wearing them in

Build up gradually: two to five hours a day in the first week, five to eight hours a day in the second, then all day. Some aching in the arch while you get used to them is common. Tell us if they rub, or if any pain gets worse rather than better.

How long do custom insoles last?

About two years with daily wear. Replace them sooner if the top layer has worn through, the base has cracked, or the pain they were made for comes back. Each pair has a six-month warranty, and within those six months one adjustment is free.

When insoles are not the answer

Some foot pain needs a doctor before it needs an insole.

• Emergency department now: a foot that is hot, red and swollen with a fever.
• Doctor the same day: you could not take four steps straight after a fall or a twist, or you have diabetes and a wound, blister or change of color on the foot.
• Doctor soon: numbness or burning in both feet, or foot pain that wakes you at night.

Pain on the inner side of the ankle with an arch that is dropping on one side is worth a physiotherapy assessment first. See posterior tibial tendon dysfunction.

Questions

Do I need a referral for custom insoles?

No. You can book custom insoles directly, with no doctor’s referral and no physiotherapy appointment. They are made by Louise Yow at the Phoenix Serangoon clinic, at $250 nett a pair.

How long do custom insoles take to make?

12 to 14 days from the scan to collection. Your feet are scanned in the clinic with a mobile 3D foot-scanning app, the insoles are made to that scan, and Louise checks the fit in your shoes when you collect them.

Is there a warranty?

Yes. Each pair has a six-month warranty, and one adjustment within those six months is free.

Can I move the insoles between shoes?

Each pair is made for one type of shoe, either sports shoes or dress shoes, and replaces the shoe’s own insole. Moving them between similar shoes is usually fine. If you wear both types every day, you may need two pairs.

Do insoles fix plantar fasciitis?

Not on their own. Insoles can take load off the heel while it settles, but the exercises and changes to load do most of the work. See plantar fasciitis.

  
 
 
 
  
 
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 Micah 
 
54 days ago
 
 
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Amazing experience with Phoenix Rehab, was assisted by Mavis. She’s very kind and professional and did thorough check on my wrist. I feel very comfortable during the process.

I went in for thermoplastic splint, and everything went smoothly. She was able to address my needs on my left wrist sprain.

They were prompt with appointment process and inquiry. Also the clinic is very close to Tanjong Pagar MRT. I highly recommend!
  
 
 
 
 
 
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 Chiky Phan 
 
58 days ago
 
 
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Fist time doing ultrasound for my tennis elbow!! Let’s hope it gets better the next few weeks!! Thank Mavis Tham!!
  
 
 
 
 
 
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 XIN WANG 
 
75 days ago
 
 
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Great treatment from my therapist. My painful wrist felt a lot of relief after the session. I’m glad I can slowly get back to doing my usual activities without constant pain.
  
 
 
 
 
 
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 Abby Lee 
 
91 days ago
 
 
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Very helpful and friendly !
  
 
 
 
 
 
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The masseur is very professional and provides excellent service ，yati is very good!
  
 
 
 
 
 
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 Tra Nguyen 
 
220 days ago
 
 
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I wasn’t able to close my fingers due to an injury. Nurul at Phoenix Rehab has helped me tremendously with my recovery process. I have been able to resume my daily activities and exercises after only a few sessions. Nurul has been very professional and positive throughout the entire process. Thank you so much for your help!
  
 
 
 
 
 
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 Juzer K 
 
258 days ago
 
 
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Huge shoutout to Yuna Zhang from Phoenix Rehab for helping in my recovery from golfer’s elbow 🙌

I walked in with persistent elbow pain that was affecting workouts and everyday tasks, and Yuna immediately made me feel confident I was in the right hands. She took the time to properly assess my condition, explain the root cause, and tailor a treatment plan to my specific needs instead of using a one-size-fits-all approach.

What I really appreciated was how personalised every session felt. The exercises she gave me were practical, easy to follow, and actually worked. Within a short time, the pain reduced significantly and my strength and mobility improved much faster than I expected.

On top of that, the pricing is very reasonable and affordable, which made committing to recovery much easier.

Professional, knowledgeable, and genuinely caring — highly recommend Yuna at Phoenix Rehab if you’re dealing with hand-related sports injuries 💪
  
 
 
 
 
 
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342 days ago
 
 
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I enjoy coming to Phoenix rehab as they offer a wide variety of services. I had a finger accident and was working with a very experienced hand therapist. Place is clean and comfortable.  Staff were friendly and appointment was on time
  
 
 
 
 
 
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 Stella Yam 
 
483 days ago
 
 
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Very good
  
 
 
 
 
 
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 Juliana 
 
485 days ago
 
 
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Have both physio n Tcm visits here, highly recommend!
  
 
 
 
 
 
 
 
 
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