Patient Info & FAQ
About your appointment
Where are you located in Singapore, and how do I book my session?
Our clinics are located in Novena and Tampines.
You can book a session by heading to our 'Book Now' page, filling out the form and letting us know when you'd like to see us.
Alternatively, you can contact us through Whatsapp.
Should I arrive early for my first visit?
Please arrive 10-15 minutes earlier for your first appointment to complete registration.
What to wear/bring?
Dress comfortably and if possible, wear loose clothing that covers the area to be treated. For instance, jeans are not advisable if you have a knee-related condition.
Please bring any relevant doctors’ referrals, medical records and X-rays, however, these are not a requirement.
How long will the session take?
All Initial Consult + Physiotherapy treatment sessions will be a 45-minute session, then all follow-up sessions are 30 minutes.
Wellness Pilates, Deep Tissue Release and Sports Massage all sessions are 55 minutes.
What if I need to cancel/reschedule?
Please let us know as soon as possible or within 12-24 hours’ notice, so we can offer your appointment to someone else on our waiting list. Not informing us in advance will incur a full-session charge unless it's something that was unforeseen. Thank you for understanding.
How many sessions will it take for me to feel better?
Depending on your diagnosis and the severity of your impairments, you may require just one visit, or you may need weeks and months of care. It really depends on your:
- Injury/Condition Severity - Mild cases may take a smaller number of sessions, and severe ones typically will take more.
- Age & Recovery Rate - These two factors are often intertwined: older age usually means lower recovery, but there are some patients whose recovery may be hampered/delayed due to issues like illnesses, severe injuries, reinjuries, etc.
- Compliance - Patients who comply with the exercises, turn up for physiotherapy diligently will recover faster than those who don't.
At Phoenix Rehab Group Singapore, we also focus on patient education during our treatments. Our senior therapists not only provide you with information about your condition but will also prescribe instructions for home exercises and advice for you to take ownership of your health. We pride ourselves on this unique collaborative relationship that has received positive feedback from our patients.
What are the payment options available?
For your convenience, we accept payments by:
- Cash (Singapore Dollars)
- Credit Card (Visa and Mastercard only)
- DBS Paylah
- Apple Pay
Does my health insurance cover the cost of Physiotherapy?
This will depend generally on the coverage of your corporate and/or personal insurance that covers you. Things that you need to ask:
- How much is covered? (This is usually in SGD)
- What is the procedure? (E.g., they may want you to get a physician or orthopaedic surgeon referral first)
- Some insurance companies may allow direct billing but subject to agreements with you/your company, and in some occasions may need pre-authorization first
We adopt a pay-and-claim approach if there are no direct billing agreements.
About our physiotherapy
What is physiotherapy?
Physiotherapy is a science-based profession that involves the prevention, assessment, and treatment of disorders of human movement due to physical disabilities , trauma and Illnesses . It helps patients relieve pain, improve muscle strength, joint range and mobility, increase exercise tolerance and improve respiratory function. It considers the patient as a ‘whole person’ approach to health and well-being, which includes the patient’s general lifestyle . Needing an appointment?
Do I need physiotherapy?
While it is well-known that physiotherapists treat injuries, increasing numbers of people are also turning to physiotherapy because they want to take control of, and maintain, good health and wellbeing.
Physiotherapy may be used for a range of reasons:
- Health promotion to injury prevention
- Acute care
- Maintenance of functional mobility
- Chronic disease management
- Patient and caregiver education
- Occupational health
Everyone can benefit from Physiotherapy whether you are living with a chronic illness, recovering from an injury, or even preparing for childbirth.
Needing an appointment?
Is Physiotherapy painful?
Physiotherapists aim to minimize pain and discomfort, even if it is chronic or long-term. They work within your pain threshold to help you heal and restore movement and function. Your clinician may utilize the following treatments, and more:
- Clinical Massage
- Trigger Point Release
- Exercise Therapy
- Ultrasound Therapy
- INDIBA Radiofrequency Therapy
- Grayson's Techniques
- Dry Needling
- Electrical Stimulation
- Functional Stretching
- Stretching Exercises
- Joint Mobilization
- Soft Tissue Glide and Mobilization
Some of these treatments may cause zero or slight discomfort depending on the severity of your impairments.It is important that you communicate the intensity, frequency, and duration of pain to your therapist so that they can adjust your treatment plan if required.
Are Physiotherapists regulated or licensed?
Specifically, physiotherapists are governed by the Allied Health Professionals Act. Physiotherapists are required to be registered with the Allied Health Professionals Council to practice in Singapore.
All our senior therapists go through a very strict screening process and are recognized and regulated by the Allied Health Professions Council of Singapore.
Do I need a doctor’s referral to see a Physiotherapist?
We are always happy to work with an extended medical network, however a doctor’s referral for physiotherapy is NOT necessary as physiotherapy can be your first option.
Self-referral can help you to eliminate costs and time when you get direct access to the right care for your condition.
Our other services
What health ailments does Phoenix Rehab Group Singapore specialize in?
We have a multi-disciplinary team with specialists who are experts in their own fields. Their strong expertise allows for internal referrals and collaborations to provide a holistic care that best meets your needs.
At Phoenix Rehab, our expertise is focused in the following areas, and more:
- Chronic Pain Management
- Sports Physiotherapy
- Women’s Health Physiotherapy
Our services include:
- Hand Therapy
- Sports Massage & Deep Tissue Therapy
- Traditional Chinese Medicine
- Alternative Therapies, including Craniosacral Therapy, Facilitated Stretch, Lymphatic Drainage and more
- Rehab Tech, including Shockwave Therapy, Ultrasound Therapy, Inferential Therapy, Customized Insoles and more
Needing an appointment?
We are a boutique physiotherapy clinic in Singapore, operating in Novena and Tampines, that offers an integrated approach to pain and injury rehabilitation through a mix of physiotherapy, hand therapy, TCM, massage, alternative therapies and rehabilitation technologies.
What our patients say
- Ada, Banker